ADSL & Wifi setup problem for telecom users

All information on this page extract from internet in order to help New Zealand ADSL users who are not computer guru and can't find the information over the internet easily (none made by giga computers and it's only here to help and save some ADSL user time and money). we advise to save this page in case of any time you lost your internet connection! most usable for telecom but pretty common with ihug and other ISPs in NZ. we always try our best to keep our website updated. resources on this page are most usable for telecom account holders, however most are common with other ISPs, if you're Ihug / Vodafone account holder please click on the below link:

Ihung / Vodafone ADSL resource help and guide

Beside Giga computers service center could help you if you have any hardware problem or futher advise.

What should my Broadband modem settings be?

Your modem should come with an instruction manual that shows you how and where to enter the settings.

• Operating Mode : G.992.1, G.DMT or ANSI T1.413 iss 2. Not for G.Lite or G.992.2
• VPI : 0
• VCI : 100
• Encapsulation : RFC 2364 (or 'PPPoverATM', also known as 'PPPoA')
• User name : this should be your normal Telecom Internet username with the extension '.xadsl' after it, and it should be entered in the form of an email address. For example, john.smith.xadsl@xtra.co.nz
• Password : this should be the same password you use for your normal Telecom Internet account

If you can no longer remember your Telecom Broadband password, please ring 0800 738 738 with a copy of your Telecom account number.

If you have trouble setting up your modem, please check your modem manual or contact the company that supplied it.

Connecting to the Internet